FREQUENTLY ASKED QUESTIONS

What is the difference between you and a nursing home?
We offer care in the comfort of your own home.  We work with your schedule.  We know this is your home and everyone needs and schedules are different.

How long am I committed to your services?
We ask for a two week notice if you are canceling your service or for service interruption due to an emergency or unforseen circumstances.  We will work with you to resolve this dilemma.   The workers will continue working and will begin to transition upon giving notice.  They will not leave the client until service is cancelled.

Do I really have a say in choosing my caregiver?
Absolutely.  Every family member is encouraged to meet the caregiver at least once.  Our procedures also include ongoing support and follow up by our own management team.

Why don't I hire someone from the newspaper?
For many reasons.  Our staff is insured and bonded.  Our approach is to provide the best care available.  We focus on each client with a team approach.  We are dedicated to providing the best service.  We also provide references.

Is there a process for hiring your caregivers and if so what is it?
Each caregiver is screened before they begin to provide services to you.  An intensive interview process consists of reference checks, a criminal background check, and your final approval.

What happens if your caregiver can't come, she's late or she leaves early?
Someone will replace her as soon as possible.  You will not be charged for the hours you are unassisted.  Your caregiver should not leave early or arrive late for her shift.  If this occurs, please don't hesitate to call the emergency phone line.  This phone is staffed 24 hours a day, 7 days a week.  One of our supervisors will assist you with this situation.

Do you accept insurance?
Insurance companies are welcome to inquire with our office for required information pertaining to your case.  However, we work on a reimbursement system and payment is required at the time of service.  Your insurance company can reimburse you for your payment.

What happens if I am hospitalized?
If you are hospitalized, your care will be suspended and you will not be charged for those days or hours.  If you wish, you may resume care upon your arrival home with the same caregiver, if possible.

See references on the Peace of Mind page.

                                        Email:  info@alternativeelderlycare.com